Protecting People, Property and Common Areas

Strata and property management security protects apartment buildings, townhouse complexes, mixed-use developments, and common property through on-site officers, mobile patrols, access control, concierge services, and alarm response.

Metro Guards provides strata and property management security Melbourne owners corporations and building managers rely on to protect residents, visitors, and common property around the clock. 17+ years of experience, ISO, CM3, and ASIAL certified, with officers who know your building’s access points, car park, and problem areas from the first shift.

Melbourne’s Trusted Strata and Owners Corporation Security Partner

Strata managers usually call us after a break-in in the car park, a visitor incident that should never have got past the lobby, or a committee that’s had enough of unauthorised access with no one accountable for it.

We work across apartment buildings and townhouse complexes from Richmond and Carlton through to Hawthorn, Camberwell, Glen Waverley, Essendon, Preston, and the Melbourne CBD, and the pattern is usually the same: once officers are actually watching entry points and common areas, disputes and unauthorised access drop, because someone is physically there.

Risks Strata and Residential Buildings Are Actually Facing

Victoria recorded 630,592 criminal offences in the year to December 2025, a 4.2% increase on the previous year, marking the highest recorded figures since the commencement of CSA reporting in 2004–05. Property offences are driving the rise.

Vehicle and Car Park Theft

Motor vehicle theft rose to 32,013 incidents across Victoria in the year ending December 2025, up from 28,897 the previous year, a 10.7% increase, with key reprogramming and cloning devices implicated in roughly one in five stolen vehicles. Basement and street-level strata car parks are a common target.

Theft from Vehicles on Residential Property

Theft from motor vehicles is the main driver of the statewide increase, up to 82,947 offences in the last 12 months, and a large share of that happens in residential car parks and driveways rather than public streets.

Flats and Apartment Buildings Specifically

Separate CSA-sourced analysis found offences at flats, units, and apartments rose 7.56% year on year, ahead of several other location types.

Local Hotspots Matter for Strata Buildings

Stonnington, which covers South Yarra and Toorak, was Victoria’s worst burglary hotspot in the year to June 2025, and Yarra, which covers Richmond and Carlton North, ranked second worst. Both LGAs are dense with strata apartment stock, which is exactly where opportunistic offenders look for easy access.

After-Hours and Visitor Risk

Most strata buildings have no staff on site overnight. That’s when unauthorised entry, car park incidents, and disputes between residents and visitors are most likely to happen, and most likely to go unnoticed until someone checks the CCTV the next day, if the footage is even still there.

Committee Accountability

Owners corporations answer to residents and committees under the Owners Corporations Act 2006 (Vic). A verbal assurance that “someone’s keeping an eye on it” doesn’t hold up at an AGM.

Committees need a logged, documented approach they can point to, covering access auditing, incident escalation, and emergency management planning, not a guess.

A single concierge desk doesn’t solve car park security, after-hours patrols don’t cover a lobby dispute at 3 pm, and neither covers alarm response at 2 am. That’s why we scope security around what the building actually needs.

Our Strata Security Officers

Every officer placed on a strata or residential site is:

• Licensed under the Private Security Act 2004 (Vic)
• Uniformed and presentable for resident-facing roles
• Trained in conflict management for visitor and resident disputes
• First aid trained for on-site incidents
• Trained in incident reporting and access auditing
• Experienced in concierge and front-desk customer service
• Briefed on the building's emergency evacuation procedures
• Site-inducted before their first shift, covering WHS compliance and contractor management protocols

When Does a Building Need a Full Security Plan?

Most committees start with one service and add more once they see where the gaps are:

• A building with repeat car park break-ins now also needs overnight patrols and CCTV coordination
• A concierge desk during the day, but no alarm coverage or patrols once it closes
• A committee is getting visitor and access complaints with no logged record of who entered and when
• A vacant development at risk of trespass and vandalism before settlement
• A mixed-use building needing officers, access control, and patrols coordinated across both commercial and residential tenants

If any of that sounds like your building, a site assessment will show you exactly where the gaps sit.

Compliance You Can Verify

• Private Security Act 2004 (Vic): every officer holds a current Victoria Police security licence
• Owners Corporations Act 2006 (Vic): we work within committee obligations for common property management
• Victorian Labour Hire licence VICLHL01373
• ISO 9001, 14001, and 45001: quality, environmental, and safety management certification
• CM3 prequalified and ASIAL member