Clinical Security
Protecting Melbourne’s Healthcare Facilities Around the Clock
Metro Guards provides end-to-end healthcare security services to Melbourne hospitals, clinics, aged care facilities, and medical centres to protect staff and maintain safe patient environments around the clock.
Licensed Victoria security officers | ISO 9001, 14001 and 45001 certified | ASIAL member | CM3 prequalified | 17+ years local experience
Security Reality Facing Melbourne’s Healthcare Sector
Healthcare is the highest-risk industry for workplace violence in Australia, and the data is unambiguous. WorkSafe Victoria reports that 95% of healthcare employees have experienced violent or aggressive behaviour at work, with only around 20% reporting incidents.
Victoria’s public hospitals recorded more than 20,000 violent incidents in 2023–2024 alone. A survey of nearly 4,000 Victorian health workers found 70% had experienced aggression, violence, or abuse from patients.
The Victorian Auditor-General has found systemic failures across public health services in collecting, investigating, and acting on occupational violence data. Safe Work Australia records a 56% increase in compensation claims from workers assaulted or exposed to workplace violence over the past five years.
The regulatory environment is also tightening. The Occupational Health and Safety Regulations 2025, which came into effect in Victoria on 1 December 2025, now require employers to formally identify and control psychosocial hazards with documented risk controls and a structured review process.
Our Services
Our Clinics and Hospital Security Services
On-Site Hospital Security Officers
Professionally briefed on your facility's layout, clinical protocols, and access requirements before their first shift. Officers deter incidents through presence and respond decisively without disrupting clinical operations.
Code Black and Code Grey Response
Officers are trained in Victorian hospital emergency protocols and respond as an integrated part of your emergency response framework. Fast, proportionate, and documented to clinical governance standards.
Mental Health Unit Security
Officers are selected for emotional steadiness, trained in trauma-aware communication, and briefed on the Mental Health and Wellbeing Act 2022 (Vic). De-escalation is always the priority.
Aged Care and Residential Facility Security
We manage elopement risk, after-hours access, medication storage, visitor management, and staff safety during behavioural incidents.
Mobile Patrols for Healthcare Campuses
GPS-tracked patrol vehicles cover multi-building campuses, car parks, and perimeter access points. Randomised patrol timing eliminates predictable blind spots.
After-Hours and Overnight Security
Overnight officers maintain patrol schedules, monitor CCTV, control perimeter access, respond to alarm activations, and serve as the primary incident contact during low-staffing windows.
Access Control and Visitor Management
We manage entry to ICUs, maternity wards, mental health units, theatres, and pharmaceutical storage, including visitor screening and after-hours admittance.
Staff Escort and Lone Worker Protection
Car park escorts, perimeter walking escorts, and lone worker check-in protocols for staff finishing late shifts.
Healthcare Facilities We Protect Across Melbourne
Major public hospitals
Royal Melbourne, Royal Children's, Peter MacCallum, The Alfred, Monash Medical Centre, Northern, Dandenong, Western Health Sunshine, Werribee Mercy, Frankston, Box Hill, Casey
Private hospitals and specialist centres
East Melbourne, South Yarra, Malvern, St Kilda Road precinct; officers selected for discretion and patient experience alignment
Mental health and psychiatric units
Briefed on patient rights legislation and unit-specific clinical protocols
Aged care and nursing homes
Overnight coverage, elopement monitoring, and staff protection across Werribee, Dandenong, Craigieburn, Box Hill, Ringwood, Frankston, and outer growth corridors
Community health centres and GP clinics
Flexible coverage for after-hours break-in risk, pharmaceutical theft, and lone-worker exposure
Medical research and pharmaceutical facilities
Officers briefed on access control, chain-of-custody, and controlled substances regulations
What Your Legal Obligations Actually Require
Healthcare employers in Victoria carry explicit legal duties around workplace violence that have increased in scope in recent years.
Occupational Health and Safety Act 2004 (Vic)
Employers must identify and control risks to employee health and safety, including occupational violence and aggression. This applies to every healthcare employer in Victoria.
OHS (Psychological Health) Regulations 2025
As of 1 December 2025, Victorian employers must formally identify and control psychosocial hazards, including violence and aggression, with documented risk controls.
Mental Health and Wellbeing Act 2022 (Vic)
Security officers deployed in mental health settings must operate within the legal framework governing patient rights and authorised interventions under this Act.
Private Security Act 2004 (Vic)
All security officers must hold a current Victoria Police security licence under this Act.
Your security provider must deliver licensed officers, documented patrol evidence, a structured incident reporting chain, and compliance documentation that demonstrates the reasonable steps defence under OHS legislation. We provide all of this as standard.
Training Standards for Every Healthcare Placement
Hospital procurement panels and healthcare facility managers increasingly require specific evidence of training before approving a security provider. Here is what every officer we place in a healthcare setting is trained and briefed in before their first shift:
- Code Black and Code Grey response procedures under Victorian hospital emergency protocols
- De-escalation and aggression management techniques aligned with trauma-informed care principles
- Access control procedures for restricted clinical zones, including ICU, maternity, mental health units, and pharmacy
- Incident documentation and evidence preservation structured for clinical governance reporting
- First aid certification
- Lawful intervention under the Private Security Act 2004 (Vic)
- Patient rights awareness in mental health settings under the Mental Health and Wellbeing Act 2022 (Vic)
- Psychosocial hazard awareness under the OHS (Psychological Health) Regulations 2025
- Facility-specific briefing before the first shift at every new site
Accountability Standards That Match Clinical Expectations
Verified attendance: Every shift is confirmed by our command centre. Zero tolerance for missed starts or early departures.
GPS-tracked patrol logs: Every patrol route is logged with GPS timestamps and available to facility management on request.
Photo-backed shift reports: Visual evidence accompanies every shift log, structured for clinical governance reporting and incident follow-up.
Unannounced supervisor audits: Our supervisors conduct random field checks on active sites. Underperformers are replaced without negotiation.
Direct client escalation: Healthcare clients reach a senior contact directly. Not a call centre, not a ticketing system.
ISO 9001, 14001, and 45001 certified: Independently audited, not self-assessed.
Healthcare Security Across Hospital Precincts
Parkville Precinct
Royal Melbourne Hospital, Royal Children's Hospital, Peter MacCallum Cancer Centre, and the Melbourne Brain Centre. The highest-density medical campus in Victoria.
Alfred Precinct
The Alfred and the Baker Heart and Diabetes Institute. Major trauma designations create sustained, high-security demands.
Monash Precinct (Clayton & Moorabbin)
Monash Medical Centre and Monash Children's Hospital, serving the south-east with specialized emergency management.
Northern Suburbs
Northern Hospital (Epping) and Broadmeadows Hospital. Rapid-growth corridor facilities with elevated occupational violence risks.
Eastern Suburbs
Box Hill Hospital, Maroondah Hospital (Ringwood), Knox Private Hospital, and Epworth Eastern.
Southern & Outer South-East
Dandenong Hospital, Frankston Hospital, Casey Hospital (Berwick), and Cranbourne Integrated Care Centre.
Western Suburbs
Werribee Mercy Hospital, Sunshine Hospital (Western Health), and Footscray Hospital.
Client Reviews
What Our Clients Say About Our Commercial Security Services in Melbourne
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Get a Quote for Healthcare Security Services in Melbourne
Tell us your facility type, size, shift requirements, and specific risk areas. The Metro Guards team provides a clear quote within 24 hours and can conduct a no-cost site assessment before you commit.
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