Resident-Focused Security
Protecting Residents, Staff, and Visitors
We provide aged care facility security services in Melbourne that operators trust to protect vulnerable residents, staff, and visitors around the clock. We are available whether you run a single residence or a multi-site group. Our officers are trained to balance dignity and safety in a resident-focused environment.
Working With Children compliant | ISO 9001, 14001 & 45001 certified | CM3 prequalified | ASIAL member | Victoria Police licensed officers | 17+ years protecting Melbourne's aged care sector
Melbourne’s Trusted Aged Care Facility Security Partner
Facility managers bring us in after a near-miss wandering incident, a family complaint about visitor access, or a compliance review flags gaps in how incidents are being recorded. We build security around the reality of aged care: residents who need protection from harm and a paper trail for every reportable incident.
Risks Aged Care Facilities Are Actually Facing
Just under 40,600 Australians who completed an aged care needs assessment in 2023–24 had dementia recorded as a health condition, and 54% of people living in permanent residential aged care have dementia. That’s the majority of the people your officers, care staff, and access systems are responsible for protecting every shift.
Wandering and Unexplained Absence
Six in 10 people living with dementia will wander at least once, and many do so repeatedly. Under the Aged Care Act 2024 and its accompanying rules, “unexplained absence from care” is one of eight reportable incident types providers must notify the Aged Care Quality and Safety Commission (ACQSC) under the Serious Incident Response Scheme (SIRS), classified as a Priority 1 incident requiring notification within 24 hours.
Visitor and Access Vulnerabilities
Aged care facilities manage a constant flow of family visitors, contractors, allied health providers, and volunteers, often with no consistent sign-in process after hours. Family disputes, estranged relatives attempting unauthorised visits, and confused visitors entering restricted wings are common and create real risk and liability when they go wrong.
Compliance and Duty of Care
A facility manager needs a documented incident management system, not a verbal assurance that someone was watching the door. Reportable incidents under SIRS must be logged, investigated, and reported within strict timeframes, and providers who report late can face compliance notices or penalties.
Why Aged Care Operators Choose Metro Guards
We’ve supported Victorian aged care and healthcare clients for over 17 years without a single missed shift on a contracted site.
One provider for officers, access control, patrols, and alarm response, instead of managing separate contracts
Officers trained in dignity-first, resident-focused security rather than generic guarding
Same officer wherever possible, so residents and families see a familiar, trusted face
Incident documentation formatted to support your SIRS reporting obligations
Live incident reporting through our 24/7 Operations Centre
A direct account manager, not a call centre queue
Our Complete Security Services for Aged Care Facilities
Wandering and Elopement Response
Officers are briefed on at-risk residents and exit points, trained to respond to door alarms and unexplained absence alerts within minutes.
CCTV Monitoring and Coordination
We work alongside your facility's existing cameras, identify blind spots around exits and courtyards, and coordinate footage review for incident or family enquiries.
Incident Reporting Aligned to SIRS
Daily reporting structured to support your organisation's Serious Incident Response Scheme obligations, giving your compliance team a clear record for every incident type.
Site Risk Assessments
Before recommending anything, we walk your site and map entry points, wandering risk zones, and access gaps against your current resident profile.
Coverage by Facility Type
Residential Aged Care Homes
Full-time or rostered officers delivering residential aged care security across shared living environments, managing entry points, visitor flow, and wandering risk.
Memory Care and Dementia-Specific Units
Specialist dementia care facility security for secure wings, with door alarm response where wandering risk is highest.
Retirement Villages and Independent Living
Gatehouse-style retirement village security for perimeter patrols and access management across larger, multi-building sites.
Multi-Site Aged Care Providers
Coordinated officers, patrols, and incident reporting across every location under one point of contact.
We’ve worked across Melbourne’s eastern and north-eastern aged care hubs, including Doncaster, Glen Waverley, Templestowe, Camberwell, Brighton, Rowville, Bundoora, and Mount Waverley.
When Does a Facility Need a Full Security Plan?
Most operators start with one service and expand once they see the gaps. A few real scenarios:
- A memory care unit with a recent near-miss wandering incident that now needs door alarm response and after-hours patrols
- A retirement village with daytime reception coverage but no visitor verification once the office closes
- A multi-site provider needing consistent incident documentation across every location for SIRS reporting
- A facility fielding repeated family disputes over unauthorised visits from estranged relatives
If any of that sounds familiar, a site assessment will show you exactly where the gaps sit.
Compliance You Can Verify
- Private Security Act 2004 (Vic): Every officer holds a current Victoria Police security licence
- OHS Act 2004 (Vic): Duty of care for staff, residents, and visitors on site
- Aged Care Act 2024 (Cth) and Aged Care Quality Standards: Our officers work within your facility's existing standards for dignity, safety, and resident choice
- ACQSC / Serious Incident Response Scheme (SIRS): Reporting practices support your notification obligations
- Victorian Labour Hire licence VICLHL01373
- ISO 9001, 14001, and 45001 certified, CM3 prequalified, ASIAL member
Our Security Deployment Process
1
Site walkthrough and risk assessment, mapping entry points, wandering risk zones, and visitor flow2
Service scoping, combining officers, access control, patrols, and alarm response based on what your facility actually needs3
Licence verification for every officer before placement4
Site-specific induction, covering resident routines, restricted wings, and emergency protocols5
Incident reporting setup, aligned to your organisation's SIRS obligations6
The facility manager signs off on procedures before the first shift7
Ongoing supervisor audits and plan review, adjusted as resident needs changeAged Care Security vs Standard Security Services
Client Testimonials
What Our Clients Say About Our Commercial Security Services in Melbourne
Our clients speak for themselves. Businesses across Melbourne use Metro Guards because the service is consistent, the officers are professional, and we follow through every time.
Security for Other Industries
Accreditation & Partnerships
Get a Clear Picture of Your Facility’s Security
Tell us your facility type, resident profile, and the areas you’re most concerned about. That’s what a tailored aged care facility security Melbourne plan looks like in practice: a clear quote within 24 hours, scoped to your site.
FAQS