Re-establishing Controlled Entry in a High, Traffic Commercial Property

The main lobby operated on an honour system tenants held fob access but delivery staff, visitors, and contractors entered without any formal verification process.

Side service entries were left unattended during peak hours, creating easy bypass routes for anyone who knew the layout.

There was no visitor management system in place. No sign, in, no ID check, no records of who entered or left.

Tenants had raised repeated complaints about unfamiliar individuals being spotted on secure floors.

CCTV footage reviewed by building management confirmed that tailgating through lift lobby doors was happening multiple times per day.

With no uniformed presence at entry points, there was no deterrent and no interception capability.

Two incidents of property damage and trespass had occurred in a six, month period, both involving individuals who had entered via an unsecured service entrance after business hours.

The building had no lock, up protocol in place, and no one was checking that all access points were properly secured at close of business.

Several corporate tenants had escalated formal complaints to building management.

Two smaller tenants had begun exploring options to relocate at lease renewal, citing security concerns as the primary reason.

The property's reputation as a professional, well, managed commercial address was at real risk.

A licensed Metro Guards officer was stationed at the main lobby entrance during all peak business hours, seven days a week.

All visitors were required to state their name, company, and reason for visit before entry. A daily visitor log was maintained and reviewed by building management each morning.

Delivery contractors were directed to a separate check, in point and issued temporary access passes for their designated zones only. No pass, no entry.

A professional but approachable demeanour was maintained at all times access control without making the building feel hostile to legitimate visitors.

NFC checkpoint tags were installed at all floors, service entries, fire exits, plant rooms, and the basement loading dock.

Guards completed verified patrols throughout each shift, scanning each checkpoint to produce a digital record of coverage.

Any checkpoint missed or delayed automatically triggered a supervisory review. This eliminated the risk of patrols being skipped and gave building management full transparency over guard activity.

Patrol routes were rotated to prevent predictability  an important deterrent factor that static or patterned patrols do not provide.

A formal end, of, day lock, up procedure was introduced, with guards checking and securing all service entries, stairwell doors, loading dock gates, and ground, floor windows before completing each shift.

Each lock, up was logged digitally with timestamped confirmation. Any anomaly  a door left propped, a latch not engaging properly  was reported immediately to building maintenance and recorded in the incident system.

Morning open, up sweeps were conducted to check overnight status before business hours commenced.

Guards maintained direct communication with the Metro Guards supervisory team throughout every shift.

Any access breach or suspicious behaviour triggered an immediate in, person response, with supervisors notified simultaneously.

All incidents were documented with written reports provided to building management within the same shift.