Various Security Guard Services
The idea of hiring concierge security in Melbourne has become quite popular in recent years, and many hotels and resorts now offer this service to comfort the guests and staff. Concierge security in Melbourne, mostly in hotels and resorts, is often seen behaving as personal assistants to guests. They provide guests with information about the hotel they are staying at, book tours or excursions, and even deliver items such as bouquets and meals to eat to their room upon request. On the other hand, traditional security guard services are much more focused on protecting property than being located in one place. They usually have no contact with guests unless an issue needs to be resolved immediately, such as someone overstaying their welcome time or violating the hotel’s rules and regulations.
Security guard job description
A security guard’s job can vary greatly depending on what type of facility they work for, but there are some general jobs that every security guard is expected to do.
These include patrolling the area to ensure everything is in order, checking IDs at various points on the night where this may be required, and reporting any suspicious activity to a supervisor.
Some facilities may have a larger security staff who work in teams or pairs, with each guard responsible for the specific area of the property to which they are assigned.
Concierge job description
Concierges are the lifeblood of any hotel they work in, primarily due to their excellent people skills.
The concierge security guard must have an outgoing personality. It is comfortable interacting with a large crowd of strangers, as this will be one of their main responsibilities.
Their duties may vary depending on the hotel’s services to its guests. Still, they are expected to provide guests with information about the hotel and the surrounding area, make arrangements or reservations for guests (such as tours or excursions), and even provide non-emergency medical assistance if needed.
Concierge duties
While security and concierge security guards may seem like two completely different positions, there are many similarities. Both must be able to perform customer service duties such as answering questions and providing information.
The main difference is that one focuses on protecting property while the other interacts with people. However, the security guard can also act as a concierge security guard.
If the hotel hosts larger events such as congresses or conferences, security staff can be expected to provide information to guests and assist them with any issues.
Can the security guard also act as a concierge?
A security guard may act as a concierge security guard, but a concierge security guard cannot perform security duties. Security guards are responsible for protecting property, patrolling the area and reporting any suspicious activity.
On the other hand, the concierge works primarily with guests, providing information about the hotel and surrounding areas, securing or booking guests, and even assisting them with non-emergency medical needs if needed.
However, there are times when a hotel may have an influx of guests during an event such as a convention or conference.
During this time, security staff can assist the concierge with checking in new guests and providing information about their stay.
Summary
Both a concierge and a security guard have many similarities in terms of the duties they perform.
When hotels host larger events such as conventions or conferences, both positions are expected to assist each other in their tasks, which can provide some remarkable opportunities for those interested in entering this field.
The main contrast between the two is that while a security guard protects property by patrolling the area and reporting any suspicious activity to superiors, the concierge spends most of his time in contact with the guests, providing them with information about the conditions of the hotel and the surrounding areas.
Concierges are also expected to make arrangements or reservations for guests and assist with non-emergency medical needs if needed.
Our Take
Metropolitan Guards has been offering the best vast range of security guard services in Melbourne and Sydney for the last many years. We excel both in providing security guards and concierge security in Melbourne to our clients to ensure their safety at best. Please don’t wait to contact us to know more about our security guard services.
Dial 1300 73 11 73 to know more about how we can help you
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